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Before you accept delivery

For Cash on Delivery orders, please check your item at the door before paying. If something is wrong, refuse the delivery - you won't be charged.

7-day replacement

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery and we will replace it at no extra cost. Please keep the product in its original packaging and have your order number ready.

What isn't covered

• Change of mind after the item has been used.
• Damage caused after delivery (normal wear and tear, misuse).
• Items marked as final sale or clearance.

Refunds

If a replacement isn't possible (e.g. out of stock), we'll issue a refund. Cash on Delivery orders are refunded via bKash/Nagad/Rocket to a number you provide. Online payments are refunded to the original payment method. Refunds are typically processed within 7-10 business days of approval.

How to request a return

Contact us via live chat or the contact page with your order number and a photo of the issue, and we'll guide you through the next steps.